Shipping & Handling
We process orders Monday through Friday and orders will be completed processing and ship out within 1 to 5 Business Days.
Expedited shipping means that your order will be processed and shipped out on the next business day.
Business Days are Monday through Friday, Eastern Standard Times, excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some exceptions apply.
During large sales, promotions, new product releases, and holidays orders may take the full 5 business days or more to process and complete shipment. We’d like to thank you in advance if this is the case because it means we have a massive amount of support from you guys.
Incorrect Address Issues
If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
In the case of Free Shipping, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
Lost or Stolen Package
Your local delivery or postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
If you don’t believe a delivery was made, please submit an inquiry to email@example.com
Refund and Money Back Guarantee
At DBL XP Labs, we believe in our products. However, everyone has products that work for them and products that don’t.
Unfortunately, we can’t take back open product simply because our products are consumable and could have been tampered with after opening.
Requirements for a Refund
· – Item(s) must be unopened and in its original condition (e.g., Bioshock Tubs, Stick Packs, etc. must be sealed and apparel must be unused);
· – Item(s) must be returned in all original packaging and with accessories and paperwork;
· – Item(s) must be returned using an insured and traceable shipping method;
· – The product(s) must have been purchased directly from dblxplabs.com – Purchases from Other Platforms must be addressed on the Platform (e.g. – Amazon)
Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2019, the return must be postmarked by January 31, 2019)
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
We strongly encourage you to contact us prior to a return to review and ensure your purchase qualified for a refund.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion.
Incorrect or Damaged Orders
While we strive to make sure all orders arrive safe and sound to you, sometimes things don’t go as planned. If your order ends up damaged or incorrect, let us know within 2 days of receiving your order by phone or email of any error.
We’ll require you to send us an image via email to firstname.lastname@example.org of the items received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.
Note: Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), or non-standard usage or negligence.
If you are advised to return your package or any items back to us, please address them as follows:
DBL XP Labs
124 Remington Boulevard
Ronkonkoma, NY 11779